Today we're introducing Resolution Bot, the next generation of Answer Bot, our smart support chatbot that automatically answers customer questions. We believe automation will transform the way companies support their customers. Bots are already enabling customer support teams to tailor personalized experiences without additional headcount. But so far, support bots have failed to fully resolve customer issues .“Resolution Bot goes beyond generic responses to Latest Mailing Database meaningfully resolve customer issues” Powered by Answer Bot's machine learning technology, Resolution Bot goes beyond generic answers to meaningfully resolve customer issues. When a customer asks a question in Intercom Messenger, Resolution Bot does more than share a link to your help center.
Resolution Bot automatically resolves 33% of common support questions and has saved businesses 109 hours of customer time, on average, over the past year. Intercom is already an industry leader for chatbots and with Resolution Bot, our chatbots are now even more powerful. Customers want resolutions, not just answers Every support manager knows that the Latest Mailing Database faster you respond to a customer's question, the happier the customer will be. But too often, the answers provided by bots are insufficient: they are not immediately actionable (“Read this article”) or they require the customer to do more work (“Follow these five steps”).“Resolution Bot has the ability to drive massive efficiencies for support teams and their customers” With Resolution Bot, you can bring real solutions to customer issues right into the conversation.
Imagine this: a customer is chatting, asking if their order has already been shipped. Instead of asking a support representative to find it manually, Resolution Bot could show the status of their order using the Shopify app and, even better, display this option before the Latest Mailing Database customer has even finished shopping. type. Resolution Bot has the ability to drive massive efficiencies for support teams and the customers they serve. Because it's always on, 24/7, Resolution Bot enables businesses to deliver real-time personal resolutions on a global scale. That's faster, more consistent support for your customers and fewer repetitive transactional questions for your support reps. The customer obtains an immediate resolution of his problem, adapted to his specific needs.